Privacy Policy

Effective Date: 30 July 2026

1. About Us

UberNerd (ABN 49 699 350 665) is a sole trading business operated by Tristan King. We provide computer and tech support services to customers in the Hobart region and across Australia.

  • Trading as: UberNerd

  • ABN: 49 699 350 665

  • Address: 4 Beverley Grove, Went Moonah, TAS

  • Email: tristan@ubernerd.com.au

  • Phone: 0476 293 630

  • Website: https://ubernerd.com.au

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles.

2. What Personal Information We Collect

We collect personal information only when you voluntarily provide it to us through our website’s contact form. The information we collect includes:

  • Your full name

  • Your email address

  • Your telephone or mobile number

  • A brief description of your inquiry

We do not collect or store any other personal information, and we do not require user accounts or logins on our website.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Fill out and submit the contact form on our website

  • Email us directly at tristan@ubernerd.com.au

  • Call or message us on 0476 293 630

We do not collect personal information through automated means other than standard website analytics (see Section 7 below).

4. Why We Collect Your Information

We collect your personal information for the following purposes:

  • To respond to your inquiries and provide the services you request

  • To contact you regarding your computer or tech support needs

  • To improve our services and customer experience

  • To comply with our legal and regulatory obligations

We will not use your personal information for any other purpose without your consent, unless required or authorised by law.

5. How We Store and Protect Your Information

  • Retention Period: Contact form submissions are stored for a period of one (1) year from the date of submission, after which they are automatically deleted.

  • Security: We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure servers, encryption where appropriate, and limiting access to authorised personnel only.

  • Third-Party Storage: Your information may be stored on secure servers provided by our hosting and email service providers, who are bound by confidentiality obligations.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties.

We may disclose your personal information only in the following circumstances:

  • To our service providers (e.g., hosting, email, and analytics providers) who assist us in operating our business, provided they agree to keep your information confidential and use it only for the purposes we specify

  • If required by law, court order, or government agency

  • To protect the rights, property, or safety of UberNerd, our customers, or others

We do not disclose your personal information to overseas recipients.

7. Website Analytics and Tracking

Our website uses Google Analytics and Google Tag Manager to collect anonymous information about how visitors interact with our site. This helps us understand traffic patterns and improve our website.

  • Google Analytics uses cookies to collect standard internet log information and visitor behaviour data. This information is anonymised and does not identify you personally.

  • Facebook Pixel is also used to help us understand the effectiveness of our advertising and to retarget visitors with relevant content. This may involve the collection of non-personally identifiable information.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. For Facebook Pixel, you can adjust your ad preferences in your Facebook settings.

Our website does not use a cookie consent banner because we do not rely on cookies for essential functionality and we primarily serve Australian customers. However, you can control or disable cookies through your browser settings at any time.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date.

To make such a request, please contact us using the details in Section 10 below. We will respond to your request within a reasonable time (usually 30 days) and at no charge, unless the request is complex or requires significant resources.

9. Complaints

If you believe we have breached your privacy rights or handled your personal information improperly, please contact us immediately. We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website at https://ubernerd.com.au/privacy-policy.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:

  • Tristan King – UberNerd

  • Email: tristan@ubernerd.com.au

  • Phone: 0476 293 630

  • Post: 4 Beverley Grove, Went Moonah, TAS